To apply for any of the following open positions, or to be considered for future opportunities, please email your resume and cover letter to jobs@gps-hq.com or via fax to 703-921-5595.

Close Support:
Reports to : Program/Project Manager
Supervises: NA
Location: McLean, VA  

REQUIREMENTS:
• Provide troubleshooting and consulting on desktop and applications.
• Manage the Client Support Center’s customer service phone Hotline.
• Assist walkup clients with their service call requests.
• Troubleshoot hardware and peripherals failures, such as: printers, scanners, laptops, Blackberries, pagers, etc.
• Assist O/DNI clients in the setup of video teleconferences, secure and non-secure phones, blackberries, and secure cell phones.
• Enter trouble tickets into SRS Remedy System and monitor them until they are resolved to the satisfaction of the customer and closed.
• Provide technical assistance and consulting on the standard suite of applications on the unclassified and classified networks to include: Common Workgroup Environment (CWE), Agency Internet Network (AIN), Secret Internet Protocol Routed Network (SIPRNet), Joint Worldwide Intelligence Communications System (JWICS) and other government networks.
• Submit customer requirements into SRS Remedy on behalf of O/DNI clients and be the liaison for clients to the service provider or organization assigned to work the requirement.
• Maintain the accountability of computer equipment, such as: laptops, pagers, Blackberries, etc.
• Act as the Data Transfer Officer for O/DNI clients by copying data between the Agency networks and O/DNI networks.
• Train and mentor new team members on standard operating procedures.
• Attend technical exchange meetings and participates in various training classes/pilots/seminars to maintain or update skills needed.
• Participate in the early release of new applications and products in order to better assist O/DNI clients.
• Provide logon and user training to O/DNI new hires.
• Adhere to strict guidelines and practices to ensure all security requirements and policies are employed.
• Address questions concerning supported products and services and the Agency’s corporate network environment.
• Provide virus scanning assistance; drive access assistance and support information security personnel with virus resolution, and other security related requests.
• Carry a pager at all times.
• Other close support functions, as tasked.

DESIRED KNOWLEDGE / SKILLS / ABILITIES:
• Solid training and/or applied experience in providing Lotus Notes support/troubleshooting.
• Minimum of three years working in a Help Desk/Client Support Center environment.
• Working-level understanding of SRS Remedy.
• Solid understanding and knowledge of Windows Operating Systems.
• Solid diagnostic and troubleshooting skills.
• Applied experience and/or training in problem tracking, control, and resolution techniques.
• Familiarization with network and local printer installation and support.

Special Requirements:
Must be a U.S. citizen and able to pass a background check